Privacy Policy
Last updated: October 10, 2026
Curb2Go ("Curb2Go," "we," "us") is operated by GRID INYC LLC. This policy explains what information we collect when you use curb2go.com or any storefront built on our platform, how we use it, and the choices you have.
Information we collect
- Account information: name, email address, phone number, and business details when a food truck owner signs up.
- Order information: items ordered, pickup time and location, and order status, when a customer places an order through a truck's storefront.
- Payment information: we do not store full card numbers. Payments are processed by Stripe, Inc., and Stripe collects and stores payment card details directly under its own privacy policy.
- Communications: if you contact us by email, we keep a record of that correspondence.
How we use your information
- To create and manage accounts and process orders
- To send order confirmations, pickup reminders, and related notifications by email or SMS
- To process payments and payouts through Stripe Connect
- To detect and prevent fraud or abuse (for example, limiting repeated free-trial signups)
- To respond to support requests
Who we share information with
We share information only as needed to operate the service:
- Stripe — payment processing and payouts
- Twilio — SMS order and pickup notifications
- Supabase — database and authentication infrastructure
We do not sell personal information to third parties. No mobile information, including SMS opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers collected for order notifications are used solely to send order-related SMS messages (confirmations, pickup alerts, refund/dispute updates) via Twilio, and are never shared with third parties or affiliates for marketing or promotional purposes.
SMS/text messaging program
By providing your phone number at checkout, you consent to receive transactional SMS text messages from the food truck you ordered from (operating on the Curb2Go platform) — order confirmations, "ready for pickup" alerts, and cancellation/refund confirmations. With your separate, optional consent, you may also receive occasional marketing texts (for example, where a truck will be parked).
- Message frequency varies based on your order activity, or, for marketing texts, is occasional and tied to the truck's own promotions.
- Message and data rates may apply.
- You can opt out of SMS messages at any time by replying STOP to any message. You'll receive one final confirmation text and no further messages from that number, with the exception of a one-time order-related message already in progress.
- Reply HELP to any message for help, or email [email protected].
- Carriers are not liable for delayed or undelivered messages.
Data retention
We retain account and order information for as long as an account is active, and for a reasonable period afterward as needed for recordkeeping, tax, and fraud-prevention purposes.
Your choices
You can request access to, correction of, or deletion of your personal information by emailing [email protected]. Some information may be retained where required by law or legitimate business purposes (for example, fraud-prevention records).
Children's privacy
Curb2Go is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. We'll update the "Last updated" date above when we do.
Contact us
Questions about this policy? Email [email protected].